A step-by-step process on how to allow your Windows system to stabilize its connection with the Digital Factory USB dongle.
If you experience USB dongle communication issues, where your computer can’t recognize the Digital Factory dongle, even after working perfectly fine for some time, its because your Windows system doesn’t power the USB dongle. To resolve the issue, please follow the steps below:
Right-click the Windows (Start) button. Select Device Manager and expand the window that pops-up.
Expand the drop down options menu at Universal Serial Bus controllers.
You are looking for the USB Mass Storage Device option. When you disconnect the dongle from the system, this will fall off of the device manager list. If you plug it back in, it will show up in the list again.
Once it’s in the list, right-click on it and select Properties. Within Properties, click on the Power Management tab and ensure the check box “Allow the computer to turn off this device to save power” is unchecked. Click on OK and close the Device Manager.
If the problem persists, continue with these next steps:
Click at the Windows (Start) button. Select Settings.
Follow the path: System, Power & sleep, Additional power settings.
For the plan that you have selected, click on Change plan settings and go to Change advanced power settings. Expand the USB settings and expand, also, the USB selective suspend setting and change enabled to disabled. Click OK and close the other windows.
Now your dongle will be working correctly.
Note: If the problem insists, please reach out to our support team at: https://polyprintdtg.com/support/